Our return policy is simple, if you're not entirely convinced by your purchase we will take it back.
We offer a 14 day satisfaction guarantee on all standard stock items, all you need to do is arrange delivery within 14 days of the date of delivery. This can be arranged through any of the options stated below. Returned items must be received as new.
Option 1 - Customers Own Carriers
Some customers choose to use their own carriers for returning items. Please ensure goods are returned within 14 days of the original delivery date.
All returns must be received as new in a merchantable condition. If you wish to use this option please contact us.
We are sorry to advise we cannot take any responsibility for damaged or lost items sent back by customers using their own carriers. The ownership & responsibility of any items being returned remains the customers responsibility until the item has been signed for by our warehouse team. We strongly recommend that customers insure items they are returning to cover for any eventuality.
Option 2 - Our Collection Service
We are happy to arrange a collection for you. Please email us requesting a collection & advise where & when the goods can be collected. Please note all collections are made Monday to Friday only on a nominated day between 9.00am – 5.00pm. Unfortunately as we provide a free delivery service we are unable to provide a free collection service.
Woven Collections are charged as follows:
|Size||Cost per item|
|Small Rug (70x140 - 120x180)||£25|
|Medium Rug (140x200 - 170x240)||£30|
|Large Rug (200x290 upwards)||£60|
Option 3 - Woven Exchange
If you wish to make an exchange this is not a problem, simply let us know which item you would like to re-select & we will do the rest.
Where an exchange is requested the unwanted item will be collected when your exchange is delivered. Please note collection & exchange charges are lower than return charges as we subsidise the delivery cost. Exchanges take place Monday to Friday between 9.00am & 5.00pm.
Our exchanges are charged as follows:
|Size||Cost per item|
|Small Rug (70x140 - 120x180)||£10|
|Medium Rug (140x200 - 170x240)||£15|
|Large Rug (200x290 upwards)||£40|
Please note our collection service is only available to UK mainland customers. For all other regions or countries, we are unable to offer option 2 and kindly ask you to make your own arrangements when returning an item.