Who are you?
We are a family run business based in London and the Midlands with over 25 years of experience in the Flooring Industry. We trade both in-store and online, and provide contract work for designers & architects.
I’ve found your product cheaper elsewhere, do you price match?
Yes, if you can prove the product is available, as new, elsewhere for less, we are happy to beat the price of our competitor.
Why should I buy from you?
We strive to provide an honest, fair and easy online shopping environment. Our site has been designed to put you first making it easy to find what you want.
We are very proud of the fact that we have the largest range of products available in London so whether you're looking for something modern, traditional or a little bit different we have it. It couldn't be easier; browse through our collections, select a product and leave the rest to us.
The rug I like is not in the size I want, can it be changed?
Many of our rugs can be ordered in custom sizes up to 300x450cm.
To find out more drop us an email at email@example.com or give us a call.
I don’t like the colour, can it be made in a different colour?
Many of our products can be re-coloured to suit your needs. To find out more drop us an email at firstname.lastname@example.org or give us a call. All we ask is you bear in mind that most custom rugs take 12-14 weeks to be made and are non refundable if you change your mind.
Are the colours accurate?
Whilst we go to great lengths to accurately reproduce the appearance of each rug we stock, we are unable to accept responsibility for any colour misrepresentations. Different display settings on computer monitors can have an effect on the appearance of colours in our products.
Is the item I want in stock?
The vast majority of rugs are in stock within the UK all the time. However with such a huge range we can never guarantee we have everything 365 days of the year in all sizes and from time to time things will become unavailable.
Where are your rugs made and where do they come from?
Most of our rugs are constructed in India whilst others are constructed in Europe, China or Turkey. We work with world leading suppliers such as Linie Design and Brink and Campman who promote ethical rug manufacturing and the highest quality of materials.
What if I don’t like my rug, or the colour simply doesn’t work?
We offer a huge range of rugs and believe we are flexible enough to source the right product for your space. With this in mind we offer a 14 day return policy in which you can exchange your rug for another design or if nothing works for your space - a refund.
Can I see your rugs in full?
We have a warehouse based in Manchester where some of our designs can be seen in full before purchase, however if we don’t have stock in the UK warehouse of the desired item, we normally have sufficient samples in order to get an idea of the colour and texture.