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To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • If returning a faulty item you must send us images in this process

 

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original condition
  • For bedding, unwashed and unopened
  • In the original packaging

Free gifts or promotional items are not returnable.

 

Exchanges

Woven Exchanges are currently free of charge for item of the same value or greater, if the value is lower the prices below take effect:

Small Rug ( 70x140 - 120x180 ) £10 per item

Medium Rug ( 140x200 - 170x240 ) £15 per item

Large Rug ( 190x270 Upwards ) £40 per item

 

Please leave us in the note areas provided the replacement design and size you are opting for. If additional payment is required we will contact you.

Are there any charges for return?

  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 days.
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