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After taking the time choosing your new product we are sure you will want keep it in top condition. Here are a few key tips to help keep your new rug looking good.


To keep your rug in good condition regular vacuuming is advised. A new rug will last longer and look better if a routine of vacuuming is followed. This helps prevent dirt on the surface of the rug filtering down into the pile where it can accumulate and cause increased wear.

Rugs that have a longer or looser pile are not recommend for regular vacuuming as this will only damage the pile and cause excessive shedding. For best results, beat the rug to loosen any ground in dirt and then lightly vacuum. We do not recommend the use of a strong suction vacuum without an attachment as these are particularly powerful and may cause damage to the pile.


Like any new jumper, a rug is also susceptible to some fluffing or pilling after being laid. This is in relation to excess yarn compression during the creation of your rug. It is advisable to actively vacuum during the first few months and the problem should disappear as quickly as it appeared.

Loose Threads

Loose threads can sometimes occur during the manufacturing process but don’t panic!

These do not indicate the item is substandard or faulty in any way; normally this is easy to solve, simply take a pair of scissors and cut the loose end to the appropriate pile height.

Spills And Stains

Accidents can happen, especially in the company of young children and pets. The basic rule is to act fast. Blot up excess spills with a clean white cloth or paper towel. Never rub as this can spread the stain. Once the stain is contained, work from the outer edge to the centre applying a proprietary carpet cleaner with a clean cloth. Avoid soaking the affected area as this can spread the stain. Once clean, pat any excess moisture with a paper towel and allow to dry.


If your rug is to be laid straight onto a smooth surface such as tiles or wooden flooring, it is advised to use an underlay to prevent the rug from slipping when walked across.


The best types of rugs to introduce into a pet friendly home are those made from wool. Wool is a natural fibre & contains a natural amount of oil and is, therefore, unlikely to absorb pet oils creating any unpleasant smells. We generally do not recommend synthetic or acrylic rugs to be used in pet friendly homes.

Child Friendly

Wool rugs are not the best solution for children under 18 months as the wool fibres can easily get into small lungs. For very young children we generally recommend avoiding long pile shaggy rugs of any kind and recommend an acrylic based rug, which has a very sterile and stable pile.


When arranging your furniture it is wise to have some form of protection under the legs to prevent the carpet fibres from being crushed. Avoid sharp castors or narrow legs and rotate furniture from time to time.


Fading can happen when a rug is left in sunlight for prolonged periods of time. This problem can be avoided by regularly rotating your purchase end to end.


Moths love natural fibres and thrive in dark places. To help protect against moths, your rug should be regularly lifted and turned especially if any part is under furniture. It is also recommended to use your vacuum attachment to reach into crevices. If you need to store your rug for any length of time, take care to pack it with moth repellent.

Question not answered?

Here are a few more useful tips based on specific material types.


Being a natural material, wool is resilient whilst also offering a fantastic feel. It will also generally last longer and look better if a routine of regular vacuuming as suggested above is followed. Deep pile & shaggy wool rugs may not initially lie completely flat but after a few weeks will settle and flatten out. During the first few months loose yarn may come off, this is perfectly normal and is an intrinsic feature of wool. This should not be classed as a fault.


Acrylic yarns are the closest synthetic yarns available and give a similar look and feel to natural wools. They are generally very hard wearing and most marks can be cleaned away simply by using a damp cloth or clean water.

Nutural Fibres

Natural coir, sisal and grass-based products all have similar properties and should be treated with care. All are based on a natural fibre that is dried and then spun into a thread or fibre that is then woven. As such they are susceptible to potential staining and should be treated with care. Water is not always the best solution to removing marks, we generally recommend a specialist proprietary cleaning kit or professional advise from an expert. Alternative Flooring Company offers a special cleaning kit that works on most stains.


Most people don't realise viscose is entirely sourced from wood pulp and as such is a natural material. Viscose is often called ‘Art Silk’ and can be used to accentuate detail or for its soft surface texture being a reflective material. As a natural fibre, viscose is susceptible to water and can stain. As such if you have an accident or your viscose rug needs to be cleaned you should never attempt to clean it with water. Please seek professional help.


Most patchworks or hides are quite durable, however they are known to dry out, given most homes have central heating these days. As a general rule leather likes to hold approx. 6-8% moisture. Popping your rug outside on a line to air or simply leaving an window open for a couple of hours will ensure your rug has a chance to breathe and lasts longer.

Not Found What You need ?

If you still have a question get in touch by emailing us at or give us a call.

  • We're currently offering free exchanges. Customers will be offered a free collection if the item doesn't work in their space.
  • To qualify for the free exchange replacement items must be the same or higher value. Woven must be informed within 14 days of the customer receiving the item if they wish to swap to an alternative design. We allow customers to use this free exchange offer a max of two times. The order value of the exchanged order must be £100 or higher.
  • Cannot be used in conjunction with any other offers, special promotions or discounts.
  • The free exchange promotion is only available in mainland UK - this excludes NI, Channel Islands, Ireland etc.
  • As usual items must be returned in the same condition they are received in.

The Personal Information We Collect and Use

Information you provide voluntarily

In the course of signing up for and using the Woven Rugs Limited services, starting an order but not completing the checkout process, consulting with our support teams, sending us an email, or communicating with us in any way, you are voluntarily giving us information that we collect. That information may include either your or your end-users’ name, email address, IP address, phone number, postal address, in addition to other details that may include gender, location, occupation or other information of a demographic nature. In supplying this information, you consent to this information being collected, to assist you in completing an order through the website, disclosed, transferred to Woven Rugs Limited and stored by us, as described in our Terms and this Privacy Policy.

Information we automatically collect

When you browse one of our websites, use the Woven platform or interact with an email that we send to you, we may collect information about your web browsing and use of the site or platform. This may include details of your operating system, location, IP address, browser ID, browsing activity, and other information about how you interacted with Woven Rugs Limited services. We may collect this information through the use of cookies or other tracking technologies. We use this information to help improve the website or monitor the performance of our campaigns.

Woven Rugs Limited may use assorted technologies to collect and store information when you use the Woven Rugs Limited platform or visit our website or interact with an email from us. This may include using cookies and similar tracking technologies (e.g. pixels and web beacons) to analyse behaviour, track movements around the website, provide targeted advertisements, and gather demographic information. We may partner with third parties to display advertising on our website or to manage and supply our advertising on other sites. Please refer to our Cookie Policy for more information.

Information through the Woven Rugs Limited platform

We also obtain personal information from your use of the Woven marketplace. When you upload end-user data in the Woven platform, we may have access to the data and content of your messages. We receive information about how you use the Woven Rugs Limited platform and store it in log files or other types of files associated to your account and link it to other information we hold about you. This information might include the date of any activity, your browser and IP address as well as actions you have taken within the Woven platform. This information helps us to improve Woven marketplace for you and for all users of the platform.

Information from elsewhere

Woven may obtain information about you or end-users from third parties, such as public databases, social media platforms, third party data providers and our marketing partners. Examples of the information we may receive from other sources include device information (e.g. IP address and browser), location, behavioural data and demographic information. We may use this information, alone or in combination with other information described above, to develop or provide more relevant Woven features or services (e.g. social media data of end-users allowing you to send more relevant content) or provide more relevant marketing and content to you.

Team Woven are proud to say we support Care & Fair. C & F is an industry initiative of the European carpet trade and, therefore, the forum of an engaged and responsible part of the industry.

'Wherever the social situation has improved and children have had a school they could attend, child labour has disappeared.'


'Not all child labour is bad, because day-to-day child co-operation is for many families a necessity to survive.'